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Service Overview
Fatiha Tech works with retailers, grocery and super shops, electronics and fashion outlets, furniture showrooms, trading houses, manufacturers, service and repair businesses, e-commerce sellers and other SMEs. Our services combine ready business software with configuration, customisation and support so that each business can operate on a system that matches its actual workflow.
Software Solutions
Business management software covering sales, purchase, inventory, accounting, reporting and user control, delivered as a subscription or licence depending on the plan selected.
POS & Business Management Solutions
Point-of-sale operation for counters and showrooms, including invoicing, payment collection, discounts, returns, barcode or serial-based selling where applicable, multi-branch and warehouse handling, and management reporting.
Website Development
Business websites, corporate sites and e-commerce storefronts, including page structure, content placement, responsive layout and integration with the business system where the agreed scope includes it.
Custom Software Development
Purpose-built applications for workflows that standard software does not cover, developed against a documented requirement and scope.
Mobile Application Development
Mobile applications for business operations, sales teams, delivery, or customer-facing use, subject to the platforms and features agreed in the project scope.
Business Automation
Automation of repetitive operational tasks such as stock movement records, due follow-up, notification triggers, report generation and approval flows, based on the processes agreed during requirement analysis.
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Implementation & Configuration
Implementation typically follows these stages:
- Requirement discussion — understanding your business type, branches, product structure and reporting needs
- Setup — company, branch, warehouse, user, product and accounting configuration
- Data preparation — opening stock, customer and supplier balances, price lists
- Testing and review — verification with your team before live operation
- Go-live and handover — supported start of live operation
Implementation may be carried out remotely or on-site depending on location, project size and the agreement in place.
Data Migration
We can assist in migrating existing data such as product lists, customer and supplier records, opening stock and outstanding balances. Migration quality depends on the structure, completeness and accuracy of the source data supplied by the customer. Data received in inconsistent or incomplete formats may require cleaning by the customer or additional chargeable effort.
Customization
Where standard features do not fully match a business process, customisation may be possible after review of technical feasibility. Customisation requests are assessed and quoted separately, with the scope and timeline confirmed in writing before work begins.
Third-Party Integration
Integrations such as payment gateways, SMS services, courier services, e-commerce channels or external accounting tools may be available where the provider offers a suitable API and the customer holds the required account and credentials. Integration availability, behaviour and cost depend on the third party's own terms and may change without our control.
Training
We provide user training so that your team can operate the system confidently — typically covering daily sales and POS operation, purchase and stock entry, accounting entries, user management and report reading. The number of sessions, mode (online or on-site) and participant count depend on the agreement. Additional training sessions may be arranged on request and may be chargeable.
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Technical Support
Support is provided in line with your subscription plan, project agreement or maintenance contract. The available support channels and coverage period are those confirmed to you in writing; we do not offer round-the-clock support unless it is explicitly stated in your agreement.
Support generally covers usage guidance, configuration assistance, error investigation and defect resolution in the software we supplied. It generally excludes issues caused by customer hardware, local network or internet problems, third-party service outages, unauthorised modifications, or requirements outside the agreed scope. Such work may be quoted as additional service.
Maintenance & Updates
We release updates, patches and improvements from time to time. Where a maintenance arrangement is in place, eligible updates are applied within the terms of that arrangement. Major version upgrades or new modules may be chargeable.
Bug Fixing
Reported defects are reviewed, reproduced where possible and prioritised based on operational impact. Critical issues affecting live business operation are handled with priority within our available support coverage. Customers are requested to report issues with clear details — the module, steps taken, expected result and any error message or screenshot — as this materially shortens resolution time.
Feature Requests
Customers may propose new features or workflow changes. Requests are evaluated for feasibility and general usefulness. Some may be included in a future product release; others may be delivered as chargeable customisation. We do not commit to delivery dates for requests that have not been formally quoted and accepted.
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Service Delivery
Delivery timelines are estimated during requirement discussion and confirmed in the quotation or agreement. Timelines assume timely feedback, content, data and approvals from the customer. Delays in receiving required inputs, or changes to scope after work has started, may shift the delivery schedule and, in some cases, the cost.