01
Introduction
Fatiha Tech is a Bangladesh-based IT and software solutions company. This Privacy Policy explains what information we collect through our website fatihatech.com and our software services, how we use it, and the choices available to you.
This policy distinguishes between three different types of information:
- Website visitor information — collected when someone browses our website or submits an enquiry.
- Customer / account information — collected when a business becomes our customer and an account or project is created.
- Business / software data — the operational data a customer enters into the software we supply, such as products, invoices, stock and ledger records.
This policy should be read together with our Terms & Conditions. Specific projects or subscriptions may have additional data-handling arrangements set out in the relevant service agreement.
02
Information We Collect
Information Provided by Users
When you contact us, request a demo, ask for a quotation or subscribe to updates, you may provide:
- Name and designation
- Business or organisation name
- Email address and phone number
- Business location or branch details
- Your requirement description, industry type and any documents you choose to share
Automatically Collected Information
When you visit our website, limited technical information may be collected automatically, such as IP address, browser and device type, operating system, pages viewed, referring page and time of visit. This is used for security, troubleshooting and understanding overall website usage.
Business Information
For customers and prospective customers, we may hold business information needed to prepare proposals, deliver services and issue invoices — for example trade name, address, business type, number of branches or outlets, tax or VAT identifiers where required, and authorised contact persons.
Account Information
Where an account is created in our software, we hold account-level details such as username, contact email, assigned role and permission, branch access, subscription plan, and activity or login records needed for security and support purposes.
03
How We Use Information
We use information to:
- Respond to enquiries, arrange demos and prepare quotations
- Provide, configure, implement and maintain the services you purchase
- Create and administer user accounts and subscriptions
- Provide technical support and resolve reported issues
- Issue invoices, process payments and maintain accounting records
- Improve our products, documentation and website
- Protect against fraud, misuse and unauthorised access
- Meet legal, tax and regulatory obligations applicable in Bangladesh
We do not sell personal information, and we do not use customer business data for advertising purposes.
04
Communication
We may contact you regarding your enquiry, project status, implementation schedule, invoices, subscription renewals, service notices, maintenance windows and support responses. Where you have opted in, we may also send product updates or informational messages; you can ask us to stop sending such messages at any time.
05
Cookies and Similar Technologies
Our website may use cookies or similar technologies to keep the site functioning correctly, remember basic preferences and understand aggregate usage. You can control or delete cookies through your browser settings, though disabling some cookies may affect certain website features.