Frequently Asked Questions

Business management software covering POS and sales, purchase, inventory, accounting, reporting and user control, plus e-commerce and custom modules depending on the plan and agreement.

Customisation is possible in many cases after a feasibility review. Scope, timeline and cost are confirmed in writing before work starts.

Yes, multi-branch operation is supported, subject to your plan. You can track each branch separately and view consolidated reports.

Yes. You can create separate users with roles, permissions and branch-level access. The number of users allowed depends on your plan.

Yes, we can assist with migrating products, customers, suppliers, opening stock and outstanding balances. Results depend on the structure and accuracy of the data you provide.

Product data can generally be imported from a prepared file format. Our team will guide you on the required structure.

Yes — stock by branch and warehouse, transfers, adjustments, low-stock visibility and stock reports.

Yes — customer and supplier ledgers, cashbook, expenses, journal entries, profit & loss and balance sheet, based on the modules in your plan.

Yes. POS billing supports fast invoicing, payment collection, discounts, returns and barcode or serial-based selling where applicable.

Yes. Retail setups typically use POS billing, stock control, customer dues and daily sales reporting.

Yes. Grocery and super shops usually need fast barcode billing, multiple units, high SKU counts and daily stock checks — all common requirements we support.

Electronics businesses often need serial tracking, installment sales, due collection and warranty-related records; these can be configured where included in your scope.

Yes. Fashion outlets typically use variant-based products such as size and colour, along with season-wise sales analysis.

Yes. Furniture showrooms commonly need order-based selling, advance payment, delivery tracking and larger-ticket invoicing.

Yes. Online store, online orders, and payment and courier integrations can be provided where the required provider accounts are available.

Yes. Trading operations typically use purchase and sales management, supplier and customer ledgers, warehouse stock and margin reporting.

Production-related requirements such as raw material consumption and finished goods handling can be addressed depending on the modules and customisation agreed.

Service and repair workflows such as job intake, service charges, parts usage and delivery to the customer can be supported based on the agreed scope.

Yes. We build purpose-made applications where standard software cannot cover the workflow, working from a documented requirement.

Yes — business websites, corporate websites and e-commerce storefronts.

Yes, subject to the platforms and features agreed in the project scope.

Yes, where the provider offers a suitable API and you hold the required account. Payment gateways, SMS services, courier services and similar integrations are common.

We can customise systems we supply. For a third-party system, feasibility depends on access, documentation and code availability, and would be assessed before any commitment.

Yes. Implementation typically covers business, branch, warehouse, user and product setup, opening balances, testing and supported go-live.

Yes, based on the data you supply. Incomplete or inconsistent source data may need cleaning before migration.

Yes. Training covers daily operation for the relevant roles. Session count and mode depend on your agreement, and additional sessions can be arranged.

After setup, configuration, data preparation and your team's verification, the system is moved to live use. Deployment may be handled remotely or on-site depending on the project. Details are described in our Service Policy.

Accepted payment methods are confirmed at the time of quotation or invoicing. Please check with our team for the options currently available for your engagement.

Subscriptions are paid in advance for each billing period, and access continues while the subscription remains active.

Yes, plan changes are generally possible. Upgrades may be needed if you exceed the users, branches or modules included in your current plan.

Yes, by written request and subject to the notice period in your agreement. Cancellation stops future renewals.

Refunds are considered case by case, and many services are non-refundable once delivered or consumed. Please see our Return & Refund Policy.

Through the support channel confirmed to you during onboarding, or the contact details on our Contact page.

Yes. Support scope and coverage depend on your plan, project agreement or maintenance contract.

Yes, where a maintenance arrangement is in place. It typically covers updates, patches and defect fixes within the agreed scope.

Reported issues are reviewed, reproduced where possible and prioritised by operational impact, with issues affecting live business handled first.

Yes. Requests are assessed for feasibility. Some may appear in a future release, while others may be quoted as customisation.

As described in our Privacy Policy — collected for defined purposes, shared only where necessary, and not sold.

We apply reasonable technical and organisational measures, including access control and role-based permissions. No system can be described as completely secure, and we do not claim any compliance certification we do not hold.

Your authorised users, according to the roles and branch access you assign. Our personnel access business data only when reasonably necessary for implementation, migration or a support request.

Reports and data can generally be exported where the module supports it. For a broader export, contact our team.

Retention after cancellation depends on your plan or agreement, so we recommend exporting anything you need before access closes. Retention and deletion are covered in our Privacy Policy.

Yes, by written request, subject to the notice period and conditions in your agreement.

Refund requests are reviewed individually against the agreement, work delivered and costs incurred. Not every payment is refundable.

Generally not for work already completed or delivered. Eligibility depends on project progress, delivered work and agreement terms.

Third-party charges such as domains, hosting, SMS, gateway or courier fees follow the provider's own refund policy, and we cannot refund what the provider does not refund. Full details are in our Return & Refund Policy and Terms & Conditions.